Covid 19

Covid 19- Patient Notice

Consult Physio Ltd

Consult Physio Ltd - January 2023

Following guidelines advised by the CSP (Chartered Society of Physiotherapy) and PHE ( Public Health England) the following protocol will be in place at Physiotherapy Matters to ensure safety in the workplace for yourself the patient, and for Consult Physio Ltd staff.

COVID-19 symptoms

If any of the below are applicable to you please do not attend any face-to-face appointments and self isolate in line with government guidelines

Patients must ensure they are fit to attend the scheduled Physiotherapy appointment. PRIOR TO ATTENDING YOUR APPOINTMENT, YOU MUST INFORM THE TEAM IF YOU HAVE ANY OF THE FOLLOWING:

a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)

a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)

Change in taste (Dysgeusia)

Change in smell (Anosmia) 

Member of the household – anyone in your household displays the above symptoms of COVID-19 or is self-isolating

Shielding – if you have been asked to shield by the government or your GP.

Returned from abroad in the past 2 weeks.

If you have any of these symptoms please call the clinic immediately and through personal judgement, seek advice by dialling 111.

Physical Distance


Come to your appointment on time and not more than 10 mins before your appointment to avoid cross over of customers or waiting in the clinic for longer than required.

Please attend appointments alone, where this is not possible due to travel to and from the clinic please ask whoever is attending with you to wait in the car or outside the clinic.

If you require a personal chaperone, they must follow standard procedures at Consult Physio Ltd and must also comply with the health screening in order to attend. Therefore, where possible, we request that you attend your appointment alone.

Sanitisation and PPE

As a patient you must use the provided sanitation gels to disinfect hands on entrance to the practice and on departure.

Due to the risk of contamination, there will no longer be reading material available such as magazines or leaflets.

There is no longer access to the water machine.

Please be mindful of unnecessary contact of surfaces during your visit to the clinic.

Physiotherapists will be wearing face masks and possibly face visor shields. Due to the close proximity of hands-on treatment, this can minimise the risk of infection to them or yourself. 

The Physiotherapists will adhere to a rigorous and stringent hand washing routine between and during each appointment and, therefore, may not be wearing gloves for your treatment.

we would strongly receommend you to wear a mask during your treatment unless you are exempt. If you do not have your own, a disposable mask will be available for you to purchase for £1 at the reception desk, which will be added to your appointment charge.
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